December 3, 2002

Ms. Rosemarie Botthof 460 Eagle Drive, Apt. 106 Elk Grove Village, IL 60007

Re: Accessibility at: Charter One Bank 333 East Irving Park Road Wood Dale, IL 60191

Dear Ms. Botthof:

Enclosed is a copy of a letter we sent to the above facility regarding violations of the accessibility laws of the State of Illinois which we found during our investigation.

When these violations have been corrected, we will notify you again by mail.

If we can be of further assistance, please do not hesitate to contact us.

Sincerely, Norma Mateo, Disability Specialist Disability Rights Bureau

NM:jcj
Enclosure